Integration

Integration made simple

Integrating your customer engagement activity with key in-house applications can often be difficult, time-consuming and costly. It requires liaising with your IT teams, scheduling the integration work to be done, and satisfying all the requirements of reliability and security that your IT department requires.

Our Engage platform provides a sophisticated application programming interface (API) that makes it easy to integrate with your in-house systems.

We've integrated with a wide range of systems from enterprise systems such as SAP and Siebel to proprietary systems. Some examples of integration work we've done for clients include:

• Integrating with CRM systems for 'new customer' welcome programmes or 'upsell/cross-sell' campaigns.
• Integrating with accounting systems for automatic billing notifications and contract renewals.
• Integrating with telemarketing systems for telemarketing process management.

So talk to us about your integration requirements - we can help.

We're experienced

Our team has worked with a wide range of systems and technologies, and is experienced in integration with a variety of different types of applications. We can help plan and execute your integration work - and work with your IT team to ensure that the process is easy, painless and quick.

Robust and secure

Our clients trust us to manage their data securely. We've worked with banks and large commercial and public sector organisations whose security requirements are some of the toughest around.

We've passed every security and QoS (quality of service) audit we've ever been asked to undertake, and we're happy to undertake any testing and auditing you might require to ensure you're as confident as we are that we can deliver a safe, secure and reliable service.

So rest assured; if your security team suddenly sits up and shows an interest in your marketing project, you can be confident we can complete any necessary documentation, answer all their questions and satisfy any audit requirements.