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Research and Online Surveys
Engage: your customer intelligence and research toolbox
Using Ubiquity's Engage platform you can easily create online surveys, set up customer panels and access detailed reporting on interactions and responses.
Surveys can be simply incorporated into Engage emails or on your website, making it easy to reach your customers.
Smart online surveys
Engage's powerful online survey engine makes it easy to create simple or complex online surveys which can include images, video, flash or other rich media.
Using the point-and-click design tools you can quickly create online surveys that can be included on your website or sent via email. Using Engage's powerful research capability allows you to understand your customers better, and to measure the success of your online and offline marketing activity.
Ease-of-use, power and flexibility
- Multi-page online surveys with branching logic.
- Multiple question types.
- Customisable validation – easily specify which answers are mandatory and which are optional.
- Personalise online surveys using any fields from your contact database.
- Full integration between the survey module and your database allows you to enrich your customer and prospect data based on survey responses.
- Triggers provide the ability to automate engagements based on survey responses.
- Full survey response tracking and sophisticated reporting in real time.
- Easily download online survey response data for more detailed statistical analysis.
- Compare survey responses over time for 'longitudinal' analysis of behavioural or attitudinal changes.
View and share real-time reports
Engage's reporting and charting engine delivers real-time visibility of your online survey and panel research. Build and share your own survey results reports quickly and easily.
Full tracking shows you how response rates are tracking and allows you to follow up with non-respondents quickly and easily.
Download completed online survey responses at any time for more detailed statistical analysis, charting or graphing in Excel or other tools.
Panels and focus groups
Combining Engage's powerful database features with sophisticated research capability provides the perfect platform for establishing customer feedback panels and focus groups, offering unparalleled customer intelligence.
Share-to-Social
Share surveys to your organisation's LinkedIn or Facebook page or tweet the survey right from Engage.
Include Share-to-Social links on the survey to encourage respondents to share to their social networks. People that then complete the surveys can then re-share and so on.
Engage makes it easy allowing you to easily customise every aspect.
Engage automatically tracks every share and on-share and provides quick and simple reports of the effectiveness of social with your surveys.
Advanced options for developers
Developers can further customise Engage Surveys.
Engage provides web developers with access to the underlying survey questions through Advanced Field Layouts allowing surveys to be laid out anyway you want.
The Engage Scripting Language (ESL) allows scrpting and coding to further customise surveys.
And devevelopers can connect and integrate via the API to automate and streamline.
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