TXT is an immediate channel and as every mobile can send and receive without needing an App it’s got high penetration with increased customer engagement.
Use TXT as part of your marketing mix for programmes; customer acquisition, email address acquisition, customer engagement (anniversaries, surveys), customer reminders (bill notifications) or bounced email notifications.
Use Engage TXT and you’ll be able to communicate and engage via multiple channels all from a single platform.
Create personalised TXT messages and send to specific segments of your customers. You can even include personalised links to Engage surveys, forms, events, invoices and statements or pages on your website.
Easily set up one-off campaigns or create virtually any type of automation programme such as welcome, lead nurture or retention programmes.
Unlike other solutions that require a developer, Engage has a programme builder that allows you to create virtually any type of TXT programme and logic.
It’s more flexible and more cost effective and means you can deliver more advanced personalisation and targeting to your customer and prospects easily.
The NZ Telecommunications regulations (TCF) is stricter than the anti-spam act. There are way more rules around how programmes can be used and the specific rules around subscribing and opting out.
You don’t want to get it wrong.
We’re signed up to the TCF. We’ve built rules into our technologies to help ensure you comply and we’re also able to provide advice and recommendations on the approaches you should use.
Connect via the Engage API to send and receive TXT.
Using Engage means you benefit from an NZ short code, giving you visibility and reporting down to the individual message level.
We have a NZ based integration and technical team so you don’t need to engage multiple suppliers.
Ubiquity will provide you and your team with full training on how to use Engage. It’s designed with ease of use in mind, so training takes hours rather than days.
And if you do need help, support is only a phone call or email away. In your own time zone, so you don’t have to wait for answers.
Make sure you’re set up to fully leverage your marketing technology investment by working with our NZ based team of marketing automation specialists.
Unlike other providers in a different time zone that will sell you their product and leave you wondering about how best to use it, we’re right here in New Zealand – in fact we are New Zealand’s largest marketing automation solution provider.
Whether you want Ubiquity to manage implementation and integration and then hand over to your team, or for us to manage campaign execution on an on-going basis, we are committed to getting the best possible marketing results for you.
Engage is web-based and accessible anywhere. No software to install or manage.
If you are interested in the technical details, take a look at the how we approach security and architecture.
We’ve found Ubiquity to be very responsive and when we have had to ask questions, the answers made sense. Engage is pretty intuitive to use — it’s not often that we have to ask, “How do you do this?”
David George, Customer Insight Manager, AA
Automation has been a great enabler in living up to our brand promise of ‘delivering brilliantly simple energy solutions.’ The timely and personalised communication programme is well appreciated by customers, while retaining the human touch of Energy Online.
Zelda Kalmeier, Digital Marketing Manager, Energy Online
As long-term partners of Genesis Energy, we knew we could count on Ubiquity to deliver a solution that was as smart as it was user-friendly and they didn't let us down — despite some pretty tight deadlines.
Bridget Lincoln, Marketing Communications Manager (Acting), Genesis Energy
We are delighted to partner with Ubiquity and use the Engage software to manage our member database and communications. Having a single integrated solution for managing events and email has reduced complexity and means we can spend less time on admin and more time on growing our membership base and delivering great events.
Roger Ford, President, NZSA
With the Engage platform we can have a complete view of our interactions with sales people so our communication with them can be a lot more relevant and meaningful.
Tali Rose, Digital Marketing Manager, Panasonic
I have to say the system has been so user-friendly! I’m worried that because it seems too easy that I might have missed something.
Lisa Honeybone, Media & Communications Specialist, Surf Life Saving New Zealand
The service and support we received from Ubiquity under pretty tight deadlines was very professional and reassuring. The Programmes at our Enterprise sales conference were very well managed and interactive. We were delighted by the high levels of attendee participation at the conference.
Lisa Lightfoot, Engagement Lead, Vodafone
Working closely with Ubiquity over the last year, we’ve grown our read rates by 50% — to almost double the industry average.
Maja Lee, Head of Communications & Media, Yellow®