Technology infrastructure

Engage is a world class, enterprise level data-driven marketing platform designed specifically for the corporate and government market.

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The platform is developed and supported by Ubiquity's highly experienced, Auckland based, technology team and runs on infrastructure designed to provide the highest standards of security, performance and reliability.

We’ve got a responsive team based in Auckland to provide you with everything security and technology related.

  • Multi-tenant, secure, cloud based application
  • n-tier architecture developed using Microsoft technologies
  • Securely hosted in New Zealand with a top-tier hosting and IaaS provider

Absolute commitment to the security, integrity and availability of customer data

Ubiquity's approach to security is rock solid. Engage is developed and supported entirely by Ubiquity using industry best-practice security techniques. We have comprehensive security policies and run ongoing security awareness programmes.

  • Fully documented security processes and controls
  • Regular third party penetration and vulnerability testing (contact Ubiquity for the latest report)
  • Data security and access controls:

    • Role-based security controls, IP restrictions and 2FA
    • User logins are one-way encrypted with minimum length and complexity rules
    • Extensive logging
    • Customer data is logically separated
    • Retire and delete your data from Ubiquity at any time
    • Engage runs under SSL and email delivery under TLS (where possible)
    • Public links - surveys, tracked links - are custom for each Ubiquity client with optional SSL Certificates
  • Platform is aligned with OWASP Security Principles
  • ISO 27k compliant
  • Ubiquity performs NZ police checks on all staff members.

Ubiquity’s Information Security Manager is available to meet with and complete questionnaires and audits from organisations.

Reliability and transparency

• Engage is monitored 24x7

• Responsive business hours support and SLAs

• Monitor and register for status updates here or connect your software to the Monitoring API

Multiple integration options

The Engage platform includes a comprehensive set of options for connecting to external systems. In addition to batch data processes, APIs and webhooks allow for real-time integration:

REST APIs

Connect any system to Engage via the Engage REST APIs to access a range of options such as to synchronise contacts, send email, TXT and mobile push messages or access survey data.

The API documentation is available here.

Webhooks

Engage includes support for Webhooks which allow Engage to call external systems. An example would be for Engage to make an API call when a TXT message arrives or when a user completes a form.

And if you're short of technical resource you can take advantage of Ubiquity's NZ based technical services team to make integration easy and secure.

Platform and email reputation

Ubiquity works with the largest corporate and government clients and has achieved one of the highest email delivery reputations available globally. Engage has dedicated high-performance messaging servers and supports DKIM, SPF, TLS, dedicated IP Addresses with continuously monitored message delivery.

• Use your own email from addresses

• Your domain names for links

• SSL options

• Dedicated New Zealand TXT short codes

We’ve found Ubiquity to be very responsive and when we have had to ask questions, the answers made sense. Engage is pretty intuitive to use — it’s not often that we have to ask, “How do you do this?”

David George, Customer Insight Manager, AA

As long-term partners of Genesis Energy, we knew we could count on Ubiquity to deliver a solution that was as smart as it was user-friendly and they didn't let us down — despite some pretty tight deadlines.

Bridget Lincoln, Marketing Communications Manager (Acting), Genesis Energy

With the Engage platform we can have a complete view of our interactions with sales people so our communication with them can be a lot more relevant and meaningful.

Tali Rose, Digital Marketing Manager, Panasonic

I have to say the system has been so user-friendly! I’m worried that because it seems too easy that I might have missed something.

Lisa Honeybone, Media & Communications Specialist, Surf Life Saving New Zealand

Working closely with Ubiquity over the last year, we’ve grown our read rates by 50% — to almost double the industry average.

Maja Lee, Head of Communications & Media, Yellow®

Call us on 09 309 1921 Call us on 09 309 1921