Guide Them From Day One
Replace generic first-contact emails with a smart, automated welcome series that helps new customers succeed and frees up your team.
Create the Perfect Welcome Series
Automatically send a sequence of helpful, mobile-friendly emails personalised to each customer's plan, guiding them through their crucial first steps.
Answer Questions Before They’re Asked
Proactively send information about key milestones, like when to expect a first bill, to reduce confusion and lower calls to your support team—just like we did for Frank Energy.
Make Every Connection Count
Use smart, multi-channel tools to ensure critical information is always delivered and your customer data stays accurate from the very beginning.
Fix Bounced Emails Automatically
If a welcome email fails due to a typo, our system can send a SMS asking for the correct address, update your database, and resend the email. No new customer gets lost.
Keep Them Updated on Progress
For complex sign-ups like power or insurance, use guaranteed Service Messaging to send automated status updates as their application moves through each stage, keeping them informed and confident.
Build Deeper Engagement
For more complex processes, use sophisticated automation to build trust and guide applicants through their entire journey.
Nurture Users Through Complex Decisions
We help agencies like Immigration New Zealand manage large-scale application processes, delivering personalised information that helps people make informed decisions.
Get to Know Your Customers Over Time
Start with a simple sign-up form, then use automated emails to invite users to provide more details later, building a rich customer profile without overwhelming them at the start.
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