Automate Your Renewals and Reminders
Set up smart, multi-channel programmes that save your team time, reduce costs, and make it easy for customers to stay with you.
Build Powerful Renewal Journeys
Save time and money with automation. We helped the NZ Automobile Association (AA) move from costly manual mailouts to a streamlined digital process for its 1.6 million members.
Create Smart, Multi-Channel Workflows
If a customer doesn’t open a renewal email, automatically send a follow-up SMS or even a letter to ensure they get the message.
Send Alerts That Can't Be Missed
Use Service Messaging for critical renewal notices or subscription warnings that reach customers even if they’ve opted out of marketing.
Map Out the Customer Experience
Our visual Journey Builder lets you drag and drop triggers and actions to create seamless journeys that respond to real customer behaviour.
Test, Learn, and Improve
Continuously refine your strategy with powerful, easy-to-use testing tools that show you what’s working and what’s not.
Always Find What Works Best
Easily A/B test subject lines, offers, and content in your automated campaigns to continuously improve engagement and conversion rates.
Deliver a Great Mobile Experience
Ensure all your communications look perfect on any device, making it easy for customers to engage and take action on the go.
See the Full Picture
Track every interaction—from emails opened and links clicked to survey responses—to get a complete view of a customer's engagement over time.
Make Every Message Count with Smart Data
Use your customer data to deliver the right message at the right time, making every person feel valued and understood.
Go Beyond a First Name
Use rich customer data—like membership tenure, past purchases, or loyalty status—to include truly personal details in every message.
Send Personalised Attachments Automatically
Generate and attach unique documents like invoices, statements, or tax receipts as part of any automated journey.
Discover Your Best Customers
Use AI-powered Smart Segments to identify customers most likely to stay (or leave), so you can focus your retention efforts where they’ll have the biggest impact.
Send at the Perfect Moment
Schedule communications based on individual customer data, like sending a reminder exactly 30 days before their specific subscription expires.